Shipping Returns

1. Shipping

Australian Deliveries: Black Drum Roasters endeavours to bring you the freshest possible product every time. Orders will be shipped within 3 business days.

2. Shipping Cost

The price of shipping is determined by the weight of items purchased and delivery address. Free shipping is available to all orders over $59 for Australian purchases only for delivery in Sydney, Melbourne and Brisbane metro areas. Additional charges may apply for all other areas.

3. Returns, Refunds & Exchanges

The following Returns, Refunds and Exchange policy applies only to orders delivered within Australia.Should there be any dissatisfaction with any product purchased via the Black Drum Roasters website, please contact orders@blackdrumroasters.com.au and we will be happy to organise an exchange or refund for you.

4. Refund & Exchange Conditions

All products must be returned in a saleable condition as soon as possible following purchase. Black Drum Roasters does not allow any returns on coffee purchased unless there is a quality issue with the coffee. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of Black Drum Roasters.

5. Repairs & Warranties

Most items are covered by manufacturer’s warranty so if a product is faulty please contact us immediately so as to authorise a repair or replacement.

6. Delivery of Goods

Our orders are delivered via the most efficient carriers for your region. Whilst we make every effort to track these items with our delivery partners, Black Drum Roasters accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods once they have been dispatched from our warehouse.

7. GST

Unless stated to be otherwise, charges referred to for use of any services or purchase of any product provided by Black Drum Roasters are GST inclusive. Black Drum Roasters will issue a tax invoice for all purchases. GST means the Australian Goods and Services Tax charged under A New Tax System (Goods and Services Tax) Act 1999 (the “Act”). Tax invoice means tax invoice as defined by the Act.

8. Errors and Omissions

Black Drum Roasters endeavors to maintain the accuracy of product images, product descriptions, stock availability and prices. We do, however, reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.

9. Privacy Policy

Black Drum Roasters will only use the details we collect for the purpose in which they were submitted. These details are for our own use only and under no circumstances will be supplied to any other institution or person for any purpose.

10. Pricing

All prices are in Australia dollars and are subject to change without notice.

11. Method of Payment

We accept Visa and MasterCard.

12. Cancellation Policy

Once orders are processed we fulfill them straight away so orders cannot be cancelled.

13. Subscriptions Policy

Payments for your selected subscription are billed in accordance with the frequency of your subscription. Subscriptions can be amended at any time by logging into your account via our website.

15. Copyright

All material provided about Black Drum Roasters Coffee is copyright to Black Drum Roasters and is to be used for personal reference only.

16. ABN

Aroma Coffee Roastery Pty Ltd (Trading as Black Drum Roasters) 16095447840

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